About the Company

Armada is an edge computing startup that provides computing infrastructure to remote areas where connectivity and cloud infrastructure is limited, as well as areas where data needs to be processed locally for real-time analytics and AI at the edge. We're looking to bring on the most brilliant minds to help further our mission of bridging the digital divide with advanced technology infrastructure that can be rapidly deployed anywhere.

About the Role

We are seeking a skilled and customer-oriented IT Support Specialist to provide technical assistance to end-users and ensure the smooth operation of our computer systems, hardware, and software. This role involves troubleshooting issues, installing and maintaining IT equipment, and delivering timely solutions to employees' technical problems.

Location. This role is office-based at our Bellevue, Washington office.

What You'll Do (Key Responsibilities)

Respond to user inquiries and support requests via phone, email, or ticketing system.
Diagnose and resolve hardware, software, and network issues in a timely manner.
Set up and configure new desktops, laptops, mobile devices, printers, and peripherals.
Provide support for operating systems (Windows, macOS, Linux) and common productivity applications (Microsoft 365, Google Workspace, etc.).
Install, configure, and update software applications and security tools.
Manage user accounts and permissions in Active Directory, Exchange, and other systems.
Monitor IT systems and escalate critical issues to senior technical staff when necessary.
Maintain documentation of support processes, known issues, and IT inventory.
Assist with onboarding and offboarding procedures, including device setup and access management.
Participate in IT projects, upgrades, and rollouts as needed.

Required Qualifications

Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
1-3 years of experience in IT support, help desk, or technical support roles.
Solid knowledge of Windows and macOS environments, networking basics, and troubleshooting methodologies.
Excellent communication and interpersonal skills.
Strong analytical and problem-solving ability.

Preferred Qualifications:

Experience with ticketing systems such as Jira, ServiceNow, or Zendesk.
Familiarity with cloud platforms (e.g., Microsoft Azure, Google Cloud).
CompTIA A+, Network+, or similar certifications.
Knowledge of cybersecurity best practices.

Compensation & Benefits

For U.S. Based candidates: To ensure fairness and transparency, the on-target earnings salary range for this role for candidates in the U.S. are listed, varying based on location experience, skills, and qualifications.

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Compensation

$72,000-$90,000 USD

You're a Great Fit if You're

A go-getter with a growth mindset. You're intellectually curious, have strong business acumen, and actively seek opportunities to build relevant skills and knowledge
A detail-oriented problem-solver. You can independently gather information, solve problems efficiently, and deliver results with a "get-it-done" attitude
Thrive in a fast-paced environment. You're energized by an entrepreneurial spirit, capable of working quickly, and excited to contribute to a growing company
A collaborative team player. You focus on business success and are motivated by team accomplishment vs personal agenda
Highly organized and results-driven. Strong prioritization skills and a dedicated work ethic are essential for you

Equal Opportunity Statement

At Armada, we are committed to fostering a work environment where everyone is given equal opportunities to thrive. As an equal opportunity employer, we strictly prohibit discrimination or harassment based on race, color, gender, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other characteristic protected by law. This policy applies to all employment decisions, including hiring, promotions, and compensation. Our hiring is guided by qualifications, merit, and the business needs at the time.

Armada

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