Arizona Autism United (AZA United) is a leading nonprofit service organization for children and families affected by autism in and around Maricopa County. We provide a wide range of supports and therapies and are currently expanding locations and programs across the Valley. We are growing and this is an exciting time to join an Arizona Top Workplace winner, with many opportunities for career growth!

🚀 Join Our Team as an IT Help Desk Technician!

Job Title: IT Help Desk Technician

Schedule: Full-Time (40 hours), Monday-Friday (occasional weekends/evenings, as needed)

Location: Hybrid (50% remote/50% in-person at AZA locations throughout the valley; main office is in Phoenix)

Pay: $22-$26/hour DOE + Participate in our Scheduled Raise Program 2x/year

Are you passionate about solving tech puzzles and helping people thrive in a digital workspace? We’re looking for a proactive, customer-focused Help Desk Technician to be the first line of support for our team’s technology needs.

The Help Desk Technician provides direct support and training for the technology in use by our organization. This role is responsible for the timely triage and resolution of IT tickets, questions, requests and incidents. This includes creation and management of accounts, devices, technical troubleshooting and escalation when necessary. The ideal candidate will have a history of interacting directly with staff to resolve technological issues. They will also possess excellent communication skills with the ability to communicate effectively and positively to all staff.

💼 What You’ll Do

Employee Onboarding

Assign, configure and coordinate accounts and devices
Provide appropriate technology training as part of staff onboarding

IT Support

Actively monitor, prioritize, resolve and escalate IT-related requests and incidents
Maintain accurate and complete ticket records
Provide in-person and virtual troubleshooting and resolution
Onsite setup and installations of workstations, networking, printers and other hardware as required
Report and escalate concerning or abnormal cybersecurity activity
Adhere to regulatory compliance as required by law and organizational policy
Perform all other IT-related duties as assigned

🧠 What You Bring

H.S. Degree or GED required; some college or a college degree preferred (Proof of education required)
Help Desk Support experience preferred
Experience with Microsoft Products (SharePoint, Teams, Desktop Apps) is required
Microsoft certifications highly desirable
Must be able to successfully pass a background check, obtain a Fingerprint Clearance Card and meet all other related hiring requirements
Must have your own reliable transportation, and be able to provide proof of car insurance, registration, and a valid driver's license

Technical Skills Needed To Excel In This Role Include

Microsoft Office 365 Suite
SharePoint
Microsoft Teams
Desktop/Laptop Repair
Printer Setup and maintenance
Android/Apple OS Troubleshooting

🎁 What We Offer

We provide a collaborative work environment focused on transparent communication, teamwork and professional growth! In addition to a job that offers some flexibility and work/life balance, you will receive these benefits:

A competitive salary + Scheduled Raise Program 2x/year
An excellent comprehensive health benefits package that includes health, dental and vision, employer contributions to your health savings account, company paid Short-Term/Long-Term Disability, and employer-paid basic life insurance
A 401K plan with up to 4% match after one year of service
Generous paid sick time and PTO, and 12 Paid Holidays
Student Loan Forgiveness: As a non-profit organization, your employment (when consistently working at least 30 hours a week) meets requirements under the Public Service Loan Forgiveness program (for student loan forgiveness). For more information you can visit https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service
Paid Maternity/Paternity Leave

Join our fantastic team and help us keep the motor running behind the scenes, so we can help as many kids with autism as possible! For more information about AZA United please visit our website at www.AZAunited.org or view our profile on Glassdoor. We look forward to meeting you soon!

Autism knows no race, religion, gender, or identity. We need and value diversity and inclusion in our workforce in order to fully support our families. AZA welcomes applicants of any race, age, religion, gender, identity or any other aspect which makes you unique.

Check out our main office here: www.youtube.com/watch?v=CTs-A1v5LIQ

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Arizona Autism United (AZA United)

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IT Help Desk Technician