The IT Manager - Enterprise Technology serves as the primary technology leader responsible for Aqueduct Technologies' internal technology environment. In this hands-on role, you will manage and support the company's internal IT operations, Microsoft cloud platforms, business technology, AI initiatives, and employee technology experience.

Reporting to the SVP of Service Delivery, the IT Manager is responsible for the day-to-day operation and continuous improvement of Aqueduct's internal technology environment. This role partners closely with business stakeholders, Engineering, Security, Managed Services, and external vendors to ensure technology enables productivity, operational excellence, security, and business growth.

Unlike many internal IT roles, this position has access to Aqueduct's deep bench of engineering, security, cloud, and managed services expertise, allowing the IT Manager to leverage specialized resources while remaining accountable for the successful delivery of internal technology services.

This is a hands-on leadership position. While responsible for planning, coordination, and continuous improvement, the IT Manager is expected to personally execute the majority of operational work and technology initiatives while leveraging internal subject matter experts and external partners when specialized expertise is required.

This is a hybrid position based out of Aqueduct's headquarters in Canton, MA, with an expectation of working onsite approximately 2-3 days per week to support office operations, employee collaboration, and workplace technology.

Core Responsibilities

Exemplify Aqueduct's Values and Guiding Principles

Lead with accountability, integrity, and transparency in every interaction
Foster a culture of collaboration, ownership, and continuous improvement
Build trusted relationships across the organization through responsive and professional service
Promote operational excellence and technology best practices

Internal IT Operations

Own the day-to-day operation of Aqueduct's internal technology environment
Deliver reliable, responsive technology support for employees across the organization
Manage endpoint lifecycle, employee onboarding and offboarding, workplace technology, and the day-to-day operation of Aqueduct's corporate technology environment
Develop and maintain operational documentation, standards, and procedures
Continuously improve the employee technology experience through process improvement and automation

Enterprise Technology Management

Administer and support the organization's Microsoft cloud environment and core technology platforms
Manage business technology systems, workplace infrastructure, office technology, and lab technology
Support the technology needs of Aqueduct's corporate headquarters, including collaboration spaces and shared technology resources
Coordinate with internal technical teams and external vendors to ensure reliable technology services and support critical facility technologies
Support technology projects that improve business productivity, collaboration, and operational efficiency
Evaluate and recommend technologies that align with business objectives

AI & Business Enablement

Help drive the adoption of AI and modern workplace technologies across the organization
Partner with business leaders to identify opportunities to improve productivity through technology
Support business application integrations and automation initiatives
Promote user adoption through education, best practices, and ongoing support

Operational Excellence & Governance

Execute internal technology initiatives aligned with company priorities
Ensure internal technology services remain aligned with established security, governance, and operational standards
Participate in technology planning, change management, and continuous improvement initiatives
Maintain technology documentation, asset management, and operational best practices

Own the lifecycle management of internal technology assets, including procurement, inventory, deployment, assignment, recovery, refresh planning, software licensing, and secure disposal.

Collaboration

Partner with business leaders to understand technology needs and priorities
Collaborate with Engineering, Security, Managed Services, and other internal teams to deliver successful technology initiatives
Coordinate third-party vendors and service providers supporting the internal technology environment
Communicate technology recommendations, project updates, and operational improvements to stakeholders

Required Skills & Qualifications

Bachelor's degree in Information Technology, Computer Science, Business, or equivalent experience
7+ years of progressive IT experience supporting enterprise technology environments
Experience administering Microsoft 365 and Azure environments
Strong knowledge of endpoint management, identity, cloud technologies, networking, and modern workplace solutions
Experience supporting enterprise business applications and SaaS platforms
Experience supporting corporate office technology, workplace collaboration tools, and vendor-managed technology services
Excellent troubleshooting, organizational, communication, and project management skills
Ability to balance day-to-day operational responsibilities with longer-term technology initiatives

Preferred Skills & Qualifications

Microsoft certifications
Experience with AI productivity platforms such as Microsoft Copilot, OpenAI, or similar technologies
Familiarity with automation and integration platforms
Experience working within a Microsoft-centric technology environment
Previous experience within a Managed Services Provider (MSP), Value Added Reseller (VAR), or technology consulting organization

CompensationThe anticipated base salary range for this position is $110,000-$130,000. Actual compensation will be determined based on the candidate’s experience, skills, qualifications, and other job-related factors. This position is also eligible to participate in Aqueduct's discretionary bonus program, subject to the terms of the applicable plan.

Aqueduct Technologies is committed to developing a diverse and talented team. We celebrate and support diversity and are committed to making an inclusive environment for all employees and applicants including women, minorities, individuals with disabilities, members of the LGBTQIA community, veterans, and any other legally protected group. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant on the basis of any status protected by federal, state, or local laws.

Aqueduct Technologies is one of the largest IT solutions providers in the US, recognized for our relentless pursuit of customer satisfaction, our corporate culture, technology leadership, and our commitment to the local community. We pride ourselves on our world-class engineering, the investments we make in our employees and our systems, and on our loyal base of customers and manufacturers. Recognized as one of the fastest-growing, private companies in Massachusetts—and awarded the Best Place to Work in Boston for six, consecutive years—there is no better time to join Aqueduct than now!

Recruitment Fraud Notice: Recruitment fraud is an increasingly common scam where individuals pose as employers to offer fictitious job opportunities. Scammers sometimes impersonate recruiters on Linkedin and other channels. We will never ask for payment or sensitive personal information during the hiring process. Verify any role on our official Careers site.

This position is not eligible for visa sponsorship. Candidates must have authorization to work in the U.S. without the need for employer sponsorship now or in the future.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Aqueduct Technologies, Inc.

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IT Manager – Enterprise Technology