Apiphani is a technology-enabled managed services company dedicated to redefining what it means to support mission-critical enterprise workloads. We're a small but rapidly growing company, which means there's lots of room for growth and learning opportunities abound!

Apiphani is dedicated to creating a diverse and inclusive work environment for all as a fundamental component of our business. Diversity and inclusion are the bedrock of creativity and innovation. Without diversity of experience and thought, we would fail to progress as a company and as a team. Apiphani strives to foster an environment of belonging, where every employee feels respected, valued, and empowered. We embrace the unique experiences, perspective, and cultural background, which only you can bring to the table.

The Junior IT Support Engineer is responsible for providing first-line and second-line IT support for global end-user devices and network systems. The role ensures stable, secure, and efficient IT operations by resolving incidents, supporting infrastructure, and contributing to continuous improvement of IT services.

Primary Responsibilities
Provide timely and effective IT support to end users across multiple locations
Manage and resolve incidents, ensuring accurate documentation and escalation where required
Support the deployment, configuration, and maintenance of endpoint devices and IT infrastructure
Maintain and support core IT systems, networks, and security solutions
Contribute to IT service improvements and infrastructure optimization
Ensure adherence to IT processes, procedures, and security standards
Collaborate with internal teams and external partners to ensure service continuity
Specific Tasks
Respond to support queues and document incidents in line with ITIL processes
Troubleshoot hardware, software, and network-related issues and provide effective solutions
Escalate unresolved issues to senior IT teams and external vendors where necessary
Configure, image, and deploy laptops and desktops
Administer Active Directory (user management, security groups, login scripts)
Support Microsoft 365 environment (Outlook, Teams, SharePoint, OneDrive)
Manage endpoint devices using tools such as Intune and SCCM
Support remote management and collaboration tools (e.g., Microsoft Teams)
Maintain and support infrastructure systems (VMware, storage systems, backups, firewalls)
Perform system updates, firmware upgrades, and change management activities
Support cloud environments (Azure and AWS) and identity solutions (SSO, Azure AD, SAML)
Assist in maintaining LAN/WAN infrastructure and network equipment
Monitor and maintain IT asset inventory and documentation
Collaborate with senior IT engineers on system improvements and projects
Ensure compliance with security policies, including VPN and Zero Trust access principles
Competences

Education

College diploma in IT or related field, or equivalent work experience

Additional Training

Certifications such as A+, MCP, Network+, or CCNA are considered a plus

Experience

2+ years of experience in IT support within a multi-site or global environment
Experience with Microsoft 365, including Teams, Azure Active Directory, and EMS
Experience with endpoint management tools such as Intune and SCCM
Experience with Active Directory and identity management systems
Basic knowledge of networking concepts (LAN/WAN)
Experience with Windows Server environments
Familiarity with cloud platforms (Azure and/or AWS)
Experience working within ITIL frameworks

Personal Skills

Strong problem-solving and analytical skills
Customer-oriented mindset with a focus on service quality
Good communication skills (verbal and written)
Ability to manage multiple tasks and prioritize effectively
Structured and process-oriented working style
Team player with the ability to collaborate across functions
Self-motivated with attention to detail
Ability to work independently and take ownership
Flexibility to participate in on-call rotations and work outside standard hours
Willingness and ability to learn new technologies and continuously improve

Base Salary

$40,000—$60,000 USD

Company Benefits*

Medical/dental/vision - 100% paid for employees, 50% paid for dependents
Life and disability - 100% paid for employees
401K - 3% contribution, no employee contribution necessary
Education and tuition reimbursement - up to $50K annually
Employee Stock Options Plan
Accident, critical illness, hospital indemnity benefits offered through our providers
Employee Assistance Program
Legal assistance
Paid Time Off - up to 6 weeks per year
Sick Leave - up to 2 weeks per year
Parental Leave - up to 12 weeks
Benefits listed in the job description apply to employees working in the United States. For international employees, Apiphani partners with an Employer of Record, Deel, and provides all statutory benefits required under local law; certain U.S.-specific programs (such as EAP, legal assistance, etc.) may not be available outside the United States. The specific benefits package will be outlined in the local employment agreement issued through Deel.

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Junior IT Support Engineer