Scrum Master / Project Manager

Job Description

Role Summary

The Scrum Master / Project Manager will lead multiple Agile teams, manage end-to-end delivery workflows, and ensure smooth execution of ticketing, issue resolution, and cross-team coordination. This role requires strong hands-on experience with Azure DevOps (ADO) boards, Agile ceremonies, and direct client communication for requirements clarification, status reporting, and backlog alignment.

Key Responsibilities

Agile Delivery & Scrum Leadership

Facilitate all Scrum ceremonies, including sprint planning, backlog refinement, daily stand-ups, sprint reviews, and retrospectives.
Ensure ADO boards are structured, updated, and fully aligned with sprint goals and delivery commitments.
Drive backlog grooming sessions with Product Owners, clients, and internal teams.
Monitor sprint progress, remove blockers, and ensure smooth delivery of committed work.

Ticketing, Work Management & Issue Resolution

Manage end-to-end ticket lifecycle in Azure DevOps (ADO) — creation, triage, prioritization, assignment, tracking, and closure.
Ensure timely resolution of client-raised issues and production tickets through coordination with dev/QA/ops teams.
Analyze ticket trends to identify process gaps, recurring issues, and improvement opportunities.

Client Communication & Stakeholder Management

Act as the primary delivery contact for clients regarding status updates, requirement clarifications, ticket discussions, and dependency resolution.
Conduct weekly status calls, share progress reports, and proactively highlight risks or delays.
Translate business requirements from client conversations into actionable user stories.

Cross-Team Coordination

Collaborate with developers, QA, architects, DevOps, and external/partner teams to ensure cross-functional alignment.
Handle cross-team dependencies, integration issues, and priority conflicts.
Ensure collaboration channels are open, structured, and efficient.

Delivery Governance & Reporting

Track sprint metrics, velocity, burndown, and flow efficiency through ADO dashboards.
Maintain RAID logs (Risks, Assumptions, Issues, Dependencies).
Support continuous improvement by identifying delivery bottlenecks and implementing process enhancements.

Required Skills & Experience

5–12 years of experience as Scrum Master, Project Manager, or Agile Delivery Lead.
Strong expertise in Azure DevOps (ADO) boards, sprint planning, ticket management, and dashboards.
Ability to manage multiple parallel teams in a fast-paced environment.
Excellent communication, client coordination, and conflict‑resolution skills.
Hands-on experience with Agile frameworks (Scrum, Kanban, SAFe preferred).
Ability to translate business needs into user stories and technical tasks.
Proven track record in issue management, root cause analysis, and continuous improvement.

Good to Have

Experience with cloud, data, or application modernization projects.
Certifications: CSM, PSM, PMP, or SAFe preferred.
Experience working directly with global clients.
Familiarity with automation tools used in Agile PM (AI‑based status summaries, automated dashboards, etc.)

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