Description

IT Support Administrator

Do you excel in an environment that values working and playing hard? Would you like to be part of a team developing, maintaining, and supporting the latest technologies in the field of rugged avionics, network security, and intelligent data management?

Ampex is a small, fast paced, growing aerospace company looking for a highly skilled and organized IT Support Administrator to join our multi-disciplinary engineering team in developing leading data management solution products for aerospace applications. Ampex provides a dynamic environment where you can apply your skills to a diversity of technical challenges.

Job Overview

Ampex is seeking an IT Support Administrator who will play a key role in IT support for the organization, providing global support of Ampex’s IT infrastructure (Servers, Workstations, Phones, Services, Hosted Services, and Mobile Devices). This position will report directly to the VP, Programs and Operations.

In addition to IT support functions, the preferred candidate will support tasks with Windows and Linux with the ability to help test and support Ampex’s network-based data acquisition and file server products.

This onsite position is in Hayward, CA. No employer visa sponsorship is available.

Principle Duties

Primary contact for end user issues and provides IT assistance and troubleshooting for our employees
Support employees using remote access software, VPN server/client (Sonicwall experience a plus)
Install and manage operating systems, applications, updates and patches (Linux, server and workstation, Windows 10/11)
Troubleshooting, recovery and root cause analysis efforts
Develop and refine standard operating procedures for application support and maintenance
Maintaining a local area network and client system
Understanding of low-level network protocols and routing
Test scenarios and procedures for common file server use cases
System configuration for network file systems, network time protocols, security protocols, user level access controls and diagnostic techniques
Maintaining the production network test environment and engineering development systems
Provide direct support for company IT personnel and the Director of IT

Qualifications

Strong technical background in systems administration and software application support
Experience with Microsoft Server and Microsoft server applications
Experience with Microsoft Office 365 administration
Experience with Windows Network Administration (Active Directory, DHCP, DNS, Group Policy)
Experience with Remote Desktop Services
3+ years of experience with Linux OS
Basic knowledge of networking
Experience installing IT hardware and software
Experience with application integration, system integration test
Experience with common scripting techniques
Experience with JIRA a plus
Ability to manage multiple projects
Ability to work under tight deadlines and schedules
Ability to work independently
High Attention to detail
5+ years’ experience in Corporate IT support and administration
HS diploma
Must be U.S. Citizens - this position will be working directly on a contract with the U.S. Government, which requires all employees performing these functions be U.S. Citizens. This position is contingent on the applicant providing proof of U.S. Citizenship.

Compensation

Salary Range: $75,000-$85,000 (based on experience)
100% PAID COVERAGE for Medical, Dental, and Vision for the EMPLOYEE
401(k) Employer Match
Employee Stock Ownership Program (company funded)
MetLife Life Insurance: 1x salary to a maximum of $100,000 (company funded)
MetLife Short-Term Disability (company funded)
MetLife Long-Term Disability (company funded)
PTO: 17 days
Holidays: 11 days
HealthCare FSA
Dependent Care FSA

About Ampex

Since 1944, Ampex has been a leader in cutting edge technology to solve the toughest data storage challenges. Today, with its lineage as one of Silicon Valley’s first companies, Ampex continues to innovate in the embedded computing industry by designing and manufacturing rugged, onboard, compute systems for aerospace and ground vehicles that can acquire, store, process, and analyze a variety of data types to include radio frequency, video, and platform bus data among many others.

Ampex supports customers in the government defense and commercial sectors for mission system and flight test operations. Ampex is a Delta Information Systems Company and is headquartered in Hayward, California with locations in Las Cruces, New Mexico and Tokyo, Japan.

Ampex is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, veteran, or disability status.

Ampex Data Systems

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IT Support Administrator