Job Description

Dear,

we are seeking out for Systems Engineer - Mastery

Top 3 Skills

IBM FileNet
ServiceNow Ticketing system
Handle Production Support

Handle escalated support issues

Execution and monitoring of system utilities

Evaluate IBM Patches and Fixes as needed for potential implementation

Continuous evaluation of ECM infrastructure components to ensure system resiliency and health

Work with architecture, business and delivery teams to determine strategic direction for ECM space

Help users develop and/or enhance reports for meaningful platform and application metrics

Identifying opportunities to automate repetitive processes increasing efficiency

Orchestrating cross infrastructure team work groups to resolve or enhance system performance, incidents and maintenance

Educate the team on new updates

Communicate and collaborate with other application support teams technical resources and stakeholders regarding status, technical issues and creative solutions

Monitor system usage for compliance

Administer, monitor and maintain system security

Research and keep current on ECM technologies and communicate trends and future needs from a business perspective

Build client trust and respect, establish client relationships, and develop rapport with client

Participate and engage in all team meetings

Document best practices and operational procedures

Facilitate continuous improvement within the environment

Skills:Strong working technical knowledge of:

- IBM FileNet Content Platform Engine Administration

- Microsoft SQL Databases

- IBM Content Collector for eMail, Files, and SAP

- IBM Legacy Workflow System

- CI/CD build execution Processes

- Container Management Tools

- IBM WebSphere Application Servers

Ability to own and drive to resolution

Strong interpersonal skills, as well as excellent communication skills, verbal and written to both technical and non-technical audiences that are in a geographically dispersed environment

Ability to work in a collaborative environment and on multiple assignments at once

Experience functioning & executing work in a fast-paced iterative environment such as Agile

Demonstrate initiative to recommend process improvements and demonstrate creative thinking

Demonstrate self-motivation and the ability to grasp concepts quickly

Demonstrate sharp, analytical, problem solving, and decision-making skills

Ability to guide / mentor other Administrators and troubleshoot issues

Authorized to work in the United States without sponsorship now or in the future.

Education:5+ years of experience as a FileNet Administrator

Experience with MS-SQL Database Administration

Experience on IBM Datacap and IBM Content Navigator

Experience as a FileNet Developer

Experience with Managing WebSphere Application Servers

Insurance and/or financial services industry experience

Experience using JIRA

Experience with Claude

Unique combination of being business-minded and highly analytical while also having a strong and deep technical background in Content Management

Ampcus Inc

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Systems Engineer - Mastery