AMP Dynamic is an AI-native holding company that builds and acquires software businesses solving real-world problems. AMP IT is our managed IT services business. We keep companies running by managing their systems, securing their networks, and solving their technology problems fast.

This is a Level 1 Help Desk role and a great entry point into IT. You'll be the first friendly voice when something breaks, resolving the day-to-day issues and escalating the tricky ones. We'll give you the tools, training, and AI leverage to grow quickly. This is a full-time, in-office role at our Charlotte, NC office.

What you'll do

Be the first point of contact for client support requests by phone, email, and ticket
Troubleshoot and resolve common hardware, software, account, and connectivity issues
Set up and configure laptops, accounts, and software for new users, and handle onboarding and offboarding
Handle password resets, permissions, and basic network and printer issues
Document every ticket clearly and escalate complex issues to Level 2 and Level 3
Work AI-native: use AI tools to diagnose, research, and resolve issues faster, with sound judgment about when to escalate

Who you are

You're genuinely helpful and patient, and you like solving problems for people
You can explain technical things in plain language
You're organized and reliable, and you follow through on every ticket
You're curious about technology and eager to grow in IT
You've embraced AI tools and use them to work smarter, while knowing when a human needs to step in
You're able to work on-site at our Charlotte, NC office, five days a week

Benefits and work environment

We believe great work happens when talented people are trusted, supported, and given the right tools to perform at a high level. We value autonomy, ownership, and thoughtful execution.

41 days of paid time off per year across vacation, holidays, and personal time, and we encourage the team to fully disconnect and recharge
Best-in-class equipment and tools: modern hardware, premium software, and whatever you need to perform at a high level
An AI-native workplace that actively encourages modern AI tools to amplify research, troubleshooting, and execution. The goal is to equip talented people, not replace them
A clear path to grow into Level 2, Level 3, and systems engineering roles
Some IT, technical support, or customer support experience. Internships, coursework, certifications, or hands-on tinkering all count
Solid understanding of Windows, macOS, and core business platforms (Microsoft 365 and Google Workspace)
Basic networking knowledge (Wi-Fi, DNS, VPN, printers), ideally on Ubiquiti (UniFi) gear
Familiarity with common MSP tooling is a plus, and we will train you on our full stack. We use NinjaOne for RMM, Huntress for security, and Iru for Apple device management, plus standard documentation and ticketing tools
Excellent communication and a customer-first attitude
AI-native: comfortable using modern AI tools to research and resolve issues faster
This is a full-time, in-office role at our Charlotte, NC office. It is not remote
CompTIA A+ or similar certification is a plus, not required

AMP Dynamic

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IT Help Desk (Level 1)