Description

American Specialty Health Incorporated is seeking a Platform Manager II-Clinical to join our Product Ownership department. At American Specialty Health, we are committed to improving the health of our members, reducing the cost of care, and enhancing their experience. Our mission begins with empowering the teams behind the scenes. In this role, you will have a direct impact on enhancing the daily experiences of the people who drive our business. Reporting to the Chief Product Officer, you will lead with empathy, collaborate across departments, and contribute to refining our systems for better efficiency and effectiveness. If you are passionate about transforming complex systems into streamlined, functional solutions, we encourage you to apply.

The primary purpose of this position is to support the Clinical business by managing internal tools and platforms, ensuring alignment with company goals, productivity enhancement, and operational efficiency, while collaborating with product delivery teams and employing a systems thinking approach.

Salary Range
American Specialty Health complies with state and federal wage and hour laws and compensation depends upon candidate's qualifications, education, skill set, years of experience, and internal equity. $69,200 to $107,100 Full-Time Annual Salary Range.

Remote Worker Guidelines

Remote Worker Guidelines: This position will be trained remotely and must be able to work from home (WFH) in a designated work area with company-provided technology equipment. This WFH position requires you have a stable connection to your Internet Service Provider with the ability to participate by video in online meetings over a reliable and consistent network (minimum 50 Mbps download and 50 Mbps upload speed.)

Responsibilities

Leads the discovery, documentation, and optimization of internal systems that support the clinical business, including enrollment, eligibility, reimbursements, member support workflows, and partner integrations.
- Identifies, manages, and prioritizes cross team priorities.
- Facilitates workshops and collaborative sessions with internal users to identify pain points and inefficiencies.
- Develops detailed process maps, user journeys, and documentation to align stakeholders and highlight opportunities for improvement.
- Translates insights into comprehensive product requirements, user stories, and acceptance criteria for engineering teams.
- Owns and prioritizes the internal platform backlog, focusing on initiatives that enhance frontline productivity and member/client satisfaction.
- Collaborates closely with engineering, user experience design, product ownership, operations, and compliance teams to ensure timely and high-quality delivery of platform enhancements.
- Defines and monitors success metrics related to tool adoption, process efficiency, and support team enablement.
- Serves as the subject matter expert for key internal applications within the clinical business ecosystem.
- Partners across different teams and departments as needed to coordinate delivery plans, testing, training and support.
- Partners closely with engineering, user experience, customer experience strategy, and design teams to ensure quality and consistency of experience.
- Incorporates stakeholder input into product roadmap while effectively negotiating tradeoffs of conflicting priorities based on value to the business and customer.
- Drives the adoption of new tools and system enhancements through effective documentation, stakeholder training, and change management strategies.
- Communicates clearly and consistently across all levels of the organization, from frontline staff to executive leadership.
- Advocates for the importance of systems thinking and internal user experience throughout the organization.
Performs other duties as assigned.
Complies with all policies and standards.

Qualifications

Bachelor's Degree in Computer Science, Information Systems, related field, or equivalent experience. If equivalent experience, high school diploma required.
3 years experience working as a Product Manager, Product Owner or Business Analyst required.
Demonstrated experience in improving complex systems or internal platforms required.
In-depth knowledge of agile process and principles. (High proficiency)
Outstanding communication, presentation and leadership skills. (High proficiency)
Exceptional communication and facilitation skills, capable of driving clarity across both technical and non-technical teams.
Strong passion for system design, process optimization, and identifying root causes of inefficiencies.
Empathy for frontline workers and a commitment to improving the tools they utilize daily.
Excellent organizational and documentation skills; adept at writing, mapping, and visually articulating complex workflows.
Proven ability to lead product discovery, establish priorities, and deliver results in Agile environments.
Skilled in identifying trade-offs and achieving alignment in complex, cross-functional settings.
Familiarity with internal platform components such as CRM tools, support ticketing systems, partner portals, data pipelines, and cloud infrastructure.
Analytical mindset with the ability to define metrics, track success, and iterate quickly.
Comfortable navigating ambiguity and bringing structure to evolving systems and teams.

Core Competencies

Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships.
Ability to display excellent customer service to meet the needs and expectations of both internal and external customers.
Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment.
Ability to effectively organize, prioritize, multi-task and manage time.
Demonstrated accuracy and productivity in a changing environment with constant interruptions.
Demonstrated ability to analyze information, problems, issues, situations, and procedures to develop effective solutions.
Ability to exercise strict confidentiality in all matters.

Mobility

Primarily sedentary, able to sit for long periods of time.

Physical Requirements

Ability to see, speak, and hear other personnel and/or objects. Ability to communicate both in verbal and written form. Ability to travel within and around the facility or Work from Home (WFH) environment. Capable of using a telephone, computer keyboard, and mouse. Ability to lift up to 10 lbs.

Environmental Conditions

Work-from-home (WFH) environment.

American Specialty Health is an Equal Opportunity/Affirmative Action Employer.

All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth, related medical conditions, breastfeeding, and reproductive health decision-making), gender, gender identity, gender expression, race, color, religion (including religious dress and grooming practices), creed, national origin, citizenship, ancestry, physical or mental disability, legally-protected medical condition, marital status, age, sexual orientation, genetic information, military or veteran status, political affiliation, or any other basis protected by applicable local, federal or state law.

Please view Equal Employment Opportunity Posters provided by OFCCP here.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact our Human Resources Department at (800) 848-3555 x6702.

ASH will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

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American Specialty Health Incorporated

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