Supervisor Revenue Cycle

Remote

POSITION SUMMARY:

The Supervisor Revenue Cycle will directly oversee the technical workforce to ensure that the objectives of the department are accomplished. Monitors and controls the performance, speed, quality, attendance, turnover and satisfaction level of employees and provides feedback to the department Manager. Leading processes, leading teammates, and leading strategy. Ensures ongoing skills development and hands-on problem solving.

Work Schedule: Remote

ESSENTIAL RESPONSIBILITIES:

Supervises a staff of Customer Service Representatives within the Central Billing Office who handle high volume of patient calls through the Corporate ACD system.
Monitors staff performance, conducting performance evaluations
Directs all receivable, credit and collection policies, goals and objectives as directed by management, and is responsible for implementation and compliance.
Primarily responsible for the efficient collection of open accounts receivable, developing policy and procedures and working with the assigned groups to ensure compliance with stated credit and payment terms.
Provides reporting and analysis including trends as they relate to financials and processes, improvements; makes recommendations based on information generated.
Trains, supports, facilitates and performs analysis as needed in the areas of billing, cash application, settlements, credit card processing, credit and collections and other financial processes.
Performs special projects and other necessary billing assignments per request
Regular and reliable attendance required
Direct interaction with Client, Physician partners, and other CBO areas.
Monitors the ACD call system and reporting.
Responds to patient complaints from both patients and insurance carriers.
Performs routine monitoring and recording of call volumes and metrics.
Analyzes and develops improvements for staff and department.
Guide staff and encourage development for advancement.
Serves as information resource for Business Operations regarding Patient Services and Patient Billing issues.
Interviewing, hiring, and training employees; planning, assigning, and directing work.
Processes biweekly payroll.
Adhere to and comply with information systems security. Know and follow Information Systems security policies and procedures. Attend Information Systems security training, when offered. Report information systems security problems.
Mentor employees and direct reports, conduct performance evaluations, counsel, and provide corrective actions to assigned personnel, and work to facilitate individual and team development that drives positive results. Champion affirmative action efforts in all aspects of employment, including but not limited to staffing, training, and promotions. Responsible for compliance with and enforcement of company/department policies and procedures.
Communicate a willingness to help others succeed.
Demonstrate and promote a spirit of teamwork and cooperation.
Convey and inspire a sense of competence and commitment.
Use initiative to learn new skills, enhance personal knowledge and improve communications.
Demonstrate the ability and encourage others to work well with team members.
Assist other teams and departments in improving inter- and intra-departmental functions.
Other duties as assigned.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required.

Demonstrated leadership experience with a focus on Revenue Cycle Management and/or Accounts Receivable in large, multi-state, integrated healthcare settings
Strong leadership presence
Strong analytical skills
Strong financial acumen
Strong relationship building skills
Rules/regulations of Medicare/Medicaid and other government payors as well as commercial insurers and specialty contracts to ensure accurate and timely billing and payment of claims.
Medical insurance industry terminology.
Payor-specific requirements and guidelines for billing and insurance follow-up.
HIPAA, Sarbanes-Oxley and other critical governmental regulations.
Basic accounting skills.
Communicate effectively, (both orally and in writing) in English.
Convey thoughts in a well-organized, concise manner. Use appropriate grammar and punctuation in written documents.
Perform in a consistently organized manner with strong attention to detail.

Education/Experience:

Minimum of three (3) years supervisory experience preferred. Experience in coding medical records using the International Classification of Disease and the Current Procedural Terminology coding systems is preferred. Medical Coding Certification preferred.
High School diploma or general education degree (GED) required.
Bachelor's Degree from a four-year College or University or 5+ years' revenue cycle experience as described above in lieu of degree, or equivalent combination of education and revenue cycle experience.
Master's Degree or MBA highly preferred.

Benefits:

To ensure we retain and invest in great people, AMSURG provides its employees with the benefits, recognition, training, and opportunities needed for professional growth. Our wide range of health and welfare benefits allow you to choose the right coverage for you and your family. AMSURG offers a variety of health and welfare benefit options to help protect your health and promote your wellbeing. Benefits offered include but are not limited to: Paid Time Off, Medical, Dental, Vision, Life, Disability, Healthcare FSA, Dependent Care FSA, Limited Healthcare FSA, FSAs for Transportation and Parking & HSAs, and a matching 401(K) Plan.

Paid Time Off:

AMSURG offers paid time off, 9 observed holidays, and paid family leave. You accrue Paid Time Off (PTO) each pay period and depending on your position and can earn a minimum of 20 days and up to 25 days per calendar year.

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