Description

As a Product Designer on the Amazon Music Core Experiences Design team, you will design voice-first and multimodal interactions that shape how customers experience music through spoken language. You'll work at the intersection of visual craft and conversational design — crafting TTS responses, anticipating how customers interpret single and multi-turn voice interactions, and ensuring spoken experiences pair seamlessly with on-screen content across Alexa-enabled devices.

Working alongside senior product designers, product managers, engineers, and researchers, you will support the design of voice interactions that feel natural, useful, and delightful. You'll use your knowledge of conversational UX and visual design to build, iterate, and refine solutions with guidance from your team. To succeed, you need a passion for language, empathy for how people listen and respond, strong visual sensibilities, and the curiosity to explore how voice and screen work together.

Key job responsibilities

Design voice interactions and TTS response flows that are clear, natural, and contextually appropriate for Amazon Music customers
Create conversational wireframes, sample dialog scripts, response mapping documents, and flow diagrams to communicate design intent
Iterate on single-turn and multi-turn voice interaction patterns, anticipating how customers will interpret and respond to spoken prompts
Collaborate with design, product, engineering, and research teams to incorporate customer feedback, technical constraints, and usability findings into designs
Leverage existing templates and design systems to produce high-fidelity mockups for multimodal voice+screen experiences
Partner with cross-functional teams to ensure voice responses align with broader platform patterns
Present design work to partners and stakeholders for review and feedback
Contribute to language model training data and sample dialog interactions under guidance from senior designers

A day in the life

You'll start your day reviewing how a new TTS response sounds and reads on an Echo Show — does it feel rushed? Is the information hierarchy right when paired with the visual card? You'll sketch out a multi-turn flow for a new music request pattern, thinking through what happens when a customer says "no, not that one." You'll pair with your PM to walk through edge cases, sync with an engineer on what's technically feasible for response latency, and bring your work to a design crit where the team helps you refine the conversational cadence. You'll end the day documenting your iteration in Figma and noting open questions for research.

About The Team

Amazon Music is an immersive audio entertainment service that deepens connections between fans, artists, and creators. From personalized music playlists to exclusive podcasts, concert livestreams to artist merch, Amazon Music is innovating at some of the most exciting intersections of music and culture. We offer experiences that serve all listeners with our different tiers of service: Prime members get access to all the music in shuffle mode, and top ad-free podcasts, included with their membership; customers can upgrade to Amazon Music Unlimited for unlimited, on-demand access to 100 million songs, including millions in HD, Ultra HD, and spatial audio; and anyone can listen for free by downloading the Amazon Music app or via Alexa-enabled devices. Join us for the opportunity to influence how Amazon Music engages fans, artists, and creators on a global scale.

Learn more at https://www.amazon.com/music.

Basic Qualifications

2+ years of design experience
Have an available online portfolio
Experience with Figma and other prototyping tools.
1+ years experience with conversation design or multimodal design

Preferred Qualifications

Experience in a highly agile environment
Experience working in a collaborative multi-disciplinary team and working directly with developers for implementation of designs

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, CA, Culver City - 81,000.00 - 141,700.00 USD annually

USA, CA, San Francisco - 90,300.00 - 158,100.00 USD annually

USA, CA, Sunnyvale - 90,300.00 - 158,100.00 USD annually

USA, WA, Seattle - 81,000.00 - 141,700.00 USD annually

Company - Amazon.com Services LLC

Job ID: A10482769

Amazon Music

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