Primary Job Responsibilities:

Design and implement complex IT infrastructure solutions based on customer requirements
Collaborate with sales teams to understand customers' needs and develop technical solutions to meet those needs
Assist in the pre-sales process by delivering technical presentations and demonstrations to potential customers
Provide technical support and troubleshooting assistance to customers for AMAX's products and solutions
Perform on-site installations, repairs, and maintenance of hardware and software products
Communicate with customers to understand their technical issues and provide timely and effective solutions
Create and maintain technical documentation related to deployed systems and service activities, including troubleshooting guides and knowledge base articles
Collaborate with internal teams to escalate and resolve complex technical issues
Stay up-to-date with the latest technologies and industry trends to ensure AMAX remains competitive in the market

Requirements

Bachelor's degree in Computer Science, Information Technology, or a related field
Familiarity with x86 server hardware
Good knowledge of networking protocols and technologies
Experience designing and implementing IT infrastructure solutions
Experience in technical support or field service roles
Strong problem-solving, communication, presentation, and analytical skills
Ability to work independently and efficiently manage time and priorities
Relevant industry certifications (e.g., CCNA, Microsoft Certified, etc.) are a plus
Willingness to travel to customer sites as required

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
401(k)
Flexible spending account
Commuter benefits
Disability insurance

We also have a perfect location for all types of commuters: AMAX is located right between I-680 and I-880. Warm Springs/South Fremont BART station and bus stops are within a 10-minute walking distance. 5 grocery stores, 6+ coffee/tea places, and numerous restaurants within 1 mile. Feel free to try the delicious fusions or grab your daily groceries after work!

About AMAX

Established in 1979, AMAX is a globally recognized leader in GPU-accelerated IT infrastructure, specializing in transforming standard IT systems into advanced, high-performance computing solutions. Catering to industries such as AI, cloud computing, autonomous vehicles, and high-performance computing, AMAX has set benchmarks in innovation, including pioneering liquid-cooled HPC systems for the semiconductor industry. With a global footprint spanning North America, Europe, and Asia, AMAX offers end-to-end services from design and manufacturing to deployment. Committed to addressing the growing demands of AI, AMAX delivers advanced solutions that help organizations achieve their technology goal and drive progress on a global scale. To learn more about AMAX's advanced AI solutions, visit amax.com.

Join Us

Become part of a diverse and inclusive team that values your technical expertise and innovative thinking. Together, we'll push the boundaries of what's possible in the hardware industry.

AMAX is proud to be an equal-opportunity employer. We welcome all applicants and provide equal employment opportunities regardless of age, race, gender, or other legally protected characteristics.

AMAX

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