Summary

The IT Support Technician I serves as the first point of contact for IT support, responds to user inquiries, provides assessment for problems with IT equipment and applications, maintains inventory control by tracking IT equipment and supplies, categorizes and records reported inquires and solutions in ticket system, and escalates complex issues to elevated IT team members.

Essential Duties And Responsibilities

Phone Queue and Remote User Support.
Basic Windows OS Desktop Support and Troubleshooting.
Basic Branch and Office Equipment Support and Troubleshooting.
Maintains Inventory, IT Equipment, and supplies.
Basic Hardware and Software Support and Troubleshooting.
On-Site Branch Support.

EDUCATION, EXPERIENCE, And/or QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required

High school diploma or equivalent.
At least one (1) year of IT technical support experience.
Possess a valid California driver's license with a good driving record.
Available to work on Saturdays occasionally.

Preferred

College degree in a relevant field, such as Computer Science, Information Technology, or Engineering, or equivalent experience.
A+ Certification or any relevant certification in Information Technology.
Proficient knowledge and experience with Microsoft 365 Office Suite.
Ability to type at least 45 WPM, and the ability to type up to 80% of the workday.
Experience in the financial industry is a plus.

Why Altura?

WORK-LIFE BALANCE

Vacation (10+ or Minimum Days)
Sick (8 Days)
Holidays (11 Days & 1/2 Day Christmas Eve)
Birthday & Anniversary Day Off
Specialized Paid Time Off (Jury Duty, Bereavement, etc.)
Community Volunteer Events
Social Events & Outings
Event & Venue Discounts

WEALTH INCENTIVES

Competitive Pay
Stakeholders
401k Dollar-for-Dollar Match up to 6% (after one year of service)
Business Attire Allowance
Annual Performance Review & Increase
Wellness Incentive
Tuition Reimbursement
Awards, Recognitions & Incentives
Free Checking & Savings Accounts
Discounted Employee Loan Rates

HEALTH AND WELLNESS

Kaiser and Cigna Medical & Prescription Plans
Dental & Vision
Fitness Challenges & Gym Access
Onsite Wellness Programs
Medical & Dependent Flex Spending Account
Life & A&D Insurance
Employee Assistance Program
Pet Insurance

Altura Credit Union

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IT Support Technician I