Alcala Consulting is a long-established IT support and cybersecurity firm serving clients across Southern California. We're looking for a Level 1 Technology Support Specialist who enjoys helping people, takes ownership of their work, follows proven processes, and wants to build a long-term home with a stable, growing MSP.

If you like solving problems, talking to clients, keeping systems running smoothly, and being part of a team that values professionalism, reliability, and clear communication, you'll fit right in.

This role is ideal for someone who wants a steady career in IT support—not someone looking to "use this job as a launchpad into DevOps or cybersecurity within a year." We invest in people who want to grow inside the MSP world and provide long-term value to our clients.

What You'll Do

You'll be responsible for keeping our clients productive by supporting their desktops, laptops, mobile devices, and small office systems across Windows, macOS, and occasional Linux environments.

You will:

Answer and document support requests through our ticketing system
Troubleshoot Level 1 issues across Windows, macOS, and Linux
Close 10 to 15 tickets per day
Provide friendly, clear communication to clients of all technical backgrounds
Set up, configure, and maintain workstations, printers, and peripherals
Perform updates, upgrades, and basic system maintenance
Assist with onboarding and offboarding tasks
Follow step-by-step procedures and escalate when needed
Participate in an on-call rotation
Travel to client sites when necessary (mileage reimbursed)
Keep accurate notes, documentation, and inventory records

You'll work closely with our senior technicians and have clear processes to follow, so you're never guessing or alone.

What We're Looking For

We hire based on five things: attitude, communication, follow-through, technical know-how, and problem solving abilities.

The right person:

Is personable, patient, and communicates clearly
Completes tasks fully—no excuses, no loose ends
Manages their time well and keeps clients informed
Stays calm under pressure and handles difficult situations professionally
Follows established procedures and respects escalation paths
Learns steadily without needing to chase cloud, DevOps, or security specialties
Wants a stable, long-term role in technical support
Enjoys troubleshooting and helping people

If you are the type of person who takes pride in doing things correctly and consistently, this is your environment.

Who This Role Is NOT For

This is where we repel the bad fits on purpose.

Do not apply if:

You're looking for a springboard into DevOps, cloud engineering, or cybersecurity analyst roles
You need constant novelty or dislike structure
You prefer working alone without client interaction
You struggle with documentation or staying organized
You want to rewrite processes instead of following them
You're uncomfortable with on-call rotations
You're not planning to stay at least 2-3 years

We invest heavily in training, so we only hire people who want to grow with us.

Why Join Alcala Consulting

Stable, established MSP with a 27-year track record
Supportive team environment—not cutthroat, not chaotic
Training and growth within the MSP skill set
Exposure to a variety of industries and real-world systems
A place where reliability and professionalism are valued
Clear processes, clear expectations, and no drama

Our best people stay because they enjoy the work, the clients, the team, and the culture.

If that sounds like you, we'd like to meet you.

Requirements

Skills and Experience

Required

1-3 years of technical support experience in a help desk with service level agreements
Experience supporting Windows and macOS (Linux basics a plus)
Working knowledge of Microsoft 365 and basic administration
Adding and removing users in Active Directory
Updating group policy objects
Understanding of networking fundamentals (DNS, DHCP, IP addressing)
Troubleshooting network connectivity issues on workstations
Ability to diagnose common hardware and software issues
Strong customer service skills
Clear written and verbal communication
Ability to lift up to 60 lbs and travel to client sites
Valid driver's license and reliable transportation
Able to type at least 40 WPM

Nice To Have (Not Required)

CompTIA A+, Network+, or equivalent
Exposure to supporting printers, scanners, and office hardware

Benefits

Paid time off, 401K match, paid group medical, dental, vision, and life insurance.

Alcala Consulting Inc

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Level 1 Technology Support Specialist