Job Description Job Description AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.
The Quality & Continuous Improvement Technician is an on-site, floor-level role within the Quality Management System (QMS) team, reporting to the Quality Manager. This individual serves as a daily quality resource, identifying defects, resolving product and order issues in real time, observing workflow gaps, and partnering with operations and training teams to implement lasting process improvements. Embedded in day-to-day operations across our integration facilities, this technician plays a hands-on role in maintaining quality standards and driving continuous improvement at the process level. Duties/Responsibilities

Perform daily floor observations across operations to identify quality escapes, process deviations, and recurring defects.

Serve as a first-responder for quality issues impacting product flow or order completion, working to resolve problems quickly and minimize downstream impact.

Document non-conformances, root causes, and corrective actions in the company's internal ERP/WMS system.

Collaborate with supervisors, leads, and technicians to implement process improvements and standardize operating procedures.

Identify training gaps and partner with the training team to develop or update work instructions and standard operating procedures (SOPs).

Work with departments to gather and review quality metrics (defect rates, error types, rework frequency) to identify what improvements need to be made, sharing findings and recommendations with the quality team.

Track and trend quality metrics (defect rates, error types, rework frequency) and present findings to the Quality Manager.

Support internal QMS audits and assist with preparation for external quality assessments.

Participate in continuous improvement initiatives using structured problem-solving approaches (e.g., root cause analysis, 5-Why, PDCA).

Work cross-functionally with Quality Engineers to support data collection, inspection activities, and project-level improvement efforts.

Other job duties as assigned

Education and Experience

Minimum Required - High school diploma or GED; 1-3 years of experience in a warehouse, manufacturing, or technology integration environment with exposure to quality or process improvement activities.

Preferred - Associate's degree in a technical or related field; experience working within an ISO 9001-certified quality management system; familiarity with Lean or continuous improvement concepts.

Knowledge, Skills, Abilities

Working knowledge of ISO 9001 quality management principles and documentation practices.

Experience using ERP or WMS software for logging, tracking, and reporting; comfortable learning and navigating internally developed systems.

Ability to read and interpret work instructions, SOPs, order documentation, and assembly drawings or test procedures as applicable.

Strong observational and analytical skills, able to identify patterns in defects or process gaps and communicate findings clearly.

Effective written and verbal communication skills; able to collaborate across operations, quality, and training teams.

Detail-oriented with a proactive mindset, identifies and escalates issues before they impact product or customer delivery.

Comfortable working in a fast-paced, on-site environment with shifting priorities.

Basic proficiency with Microsoft Office (Word, Excel, Outlook) for documentation and reporting.

Physical Requirements

Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.

Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards.

Must be able to stand and walk for extended periods on the facility floor.

Ability to occasionally lift and carry up to 20 lbs.

May require use of hands for fine manipulation of components or assemblies.

This is a fully on-site role; daily presence in the facility is required.

The compensation range indicated in this posting reflects the On-Target Earnings ("OTE") for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidate's relevant experience, qualifications, and geographic location. Why AHEAD: Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between. We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning. USA Employment Benefits include: - Medical, Dental, and Vision Insurance - 401(k) - Paid company holidays - Paid time off - Paid parental and caregiver leave - Plus more! See benefits for additional details. Use of AI: We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, assessing responses, or to capture recordings and create transcriptions or summaries during interviews. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please refer to the Candidate Privacy Notice or contact us at . You may opt-out of the review or analysis of your application and resume by AI tools by using the General Application. Please include the role you wish to apply for in the Additional Information field. You may also choose to opt-out of recording and transcription at any time, including after joining an interview. Candidates will not be penalized for choosing to opt-out.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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Quality & Continuous Improvement Technician