Our client is looking for a Service Desk Specialist to join their team!

Location: Onsite in Kissimmee, Florida

Pay: $22-$24/hour W2

Here Is What You Will Be Doing

Provide remote installation, troubleshooting, repairing, and maintenance for IT systems.
Act as the first point of contact for clients via phone, email, and in-person.
Document, track, monitor, and communicate the status of incidents in adherence to IT policies.
Diagnose and determine the root cause of issues, and communicate resolutions clearly to users.
Perform daily system monitoring, verifying the integrity and availability of hardware and software.
Apply operating system updates, patches, and configuration changes.
Support core systems including Active Directory, MS Exchange, and System Center Configuration Manager (SCCM).
Maintain accurate inventory and asset information.
Develop and maintain technical documentation and procedures.
Provide technical support after normal work hours when necessary.

Here is what our ideal candidate has:

High School diploma or equivalent.
3+ years of IT support experience
Proven ability to provide support via phone, web chat, remote access and in person.
Knowledgeable, responsible and skilled experience in telecommunications systems
Experience with Windows desktop management tools such as SCCM, PowerShell, or Intune.
Experience in supporting enterprise phone systems (on-premises or cloud).
Basic knowledge of networking operations and procedures.
Ability to write and interpret technical documentation.
CompTia A+ Certification is preferred

Agile Resources, Inc.

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Service Desk Specialist