Position Summary:

We are seeking a skilled and customer-focused IT Support Specialist to join our dynamic, cross-functional team. This role is responsible for providing comprehensive desktop support services across hardware, software, and network systems. The ideal candidate will demonstrate strong communication skills, a proactive approach to problem-solving, and the ability to thrive in a fast-paced corporate environment. This is an onsite role with minimal travel required.

Key Responsibilities:

Provide onsite and remote desktop support for PC hardware, software, and networking issues
Troubleshoot and support a wide range of technologies, including Microsoft O365, printers, phones, iPhones, mobile devices, and AV systems
Configure, image, deploy, and track computers and peripheral equipment throughout the asset lifecycle
Manage and update incident and service request tickets in ServiceNow
Support users in a professional and courteous manner, ensuring timely issue resolution
Collaborate with internal IT teams to research and resolve technical issues
Maintain documentation and contribute to knowledge base articles

Required Qualifications:

Associate Degree in Information Systems, Computer Science, or equivalent experience
Minimum of 3 years of experience configuring and troubleshooting PC hardware and software in a corporate environment
Minimum of 3 years of experience supporting Microsoft operating systems and Microsoft O365 applications
Hands-on experience supporting iPhone devices
Working knowledge of SCCM, InTune, Active Directory, and Group Policy preferred
Experience with ServiceNow or similar ITSM platforms is a plus
Strong interpersonal, verbal, and written communication skills
Ability to lift up to 50 pounds
Must be able to work onsite up to five days per week
Must be able to travel up to 5% domestically and internationally

Addison Group

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Desktop Support Specialist