Job Summary

The IT Support Technician provides day-to-day technical support for computer systems, peripherals, and basic network connectivity within a laboratory and office environment. This is an entry-level, hands-on support role focused on user assistance, equipment setup, troubleshooting, and routine maintenance. The position also works alongside the CRM Administrator to support new client setup and system integrations. The role supports internal staff and collaborates with senior IT and operations personnel as needed.

About the Company

Aculabs, an industry leader servicing long-term care homes across the Mid-Atlantic, is currently seeking a IT Support Technician. Family-owned and operated since 1972, Aculabs takes pride in delivering high-quality diagnostic services with a commitment to excellence. Ideal candidates are self-motivated professionals eager to learn and grow alongside our experienced IT Support team.

Benefits

Competitive pay
Paid Time Off
Opportunity for growth and advancement
Dental and vision insurance
Health insurance and retirement benefits

Responsibilities

Respond to employee requests for assistance with desktop computers, laptops, printers, scanners, fax machines, and related peripherals
Troubleshoot hardware, software, and basic connectivity issues and provide timely resolutions
Set up, configure, and maintain workstations, monitors, printers, and mobile devices
Assist with user account setup, password resets, and access issues
Install and maintain approved software applications and updates
Document issues, resolutions, and equipment inventory as required
Support basic network troubleshooting (e.g., connectivity, printer access)
Assist with routine system checks and maintenance tasks

Requirements/ Education (Any one of the following will be taken into account)

Entry-level position; prior IT experience preferred but not required
0–2 years of relevant experience or technical training is a plus
Strong troubleshooting and problem-solving skills, ability to work independently
Clear, professional communication skills
Organized, dependable, and able to manage multiple tasks
Working knowledge of:
- Windows operating systems
- Microsoft Office (Word, Excel, PowerPoint) and Google Workspace

Aculabs is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Aculabs Inc.

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IT Support Technician (Entry Level)