Desktop Support Technician

Absolute Resolutions Corporation (ARC) is looking for a motivated and enthusiastic Desktop Support Technician to join our IT team. As a Desktop Support Technician, you will be responsible for providing technical assistance and support to our employees and/or clients who are experiencing issues with their hardware and software systems. You will also have the opportunity to work with various technologies and platforms, such as PowerShell, Windows Server, Azure, Office 365, and more. If you are passionate about IT and enjoy helping others, this is the job for you!

Job Duties

Respond to user requests and inquiries regarding hardware, software, and networking issues
Maintain asset inventory
Troubleshoot and resolve problems using remote or on-site methods
Install, configure, and maintain hardware and software systems
Perform upgrades and updates as needed
Provide guidance and instructions to users on how to use their systems effectively
Document and report technical issues and solutions
Assist with technical documentation and manuals
Travel as needed (minimal)
Perform other job duties as assigned

Skills to be Successful

Basic skill level - Windows 11 & Microsoft 365
Customer service skills to communicate effectively and professionally with end users
Troubleshooting skills to diagnose and resolve technical issues
Hardware skills to work with various computer components and devices
Software skills to work with various programs and applications
Networking skills to work with various systems and devices that connect computer systems
Security skills to protect computer systems and data from unauthorized access, attacks, or damage
Help desk – 1 year (or equivalent) experience preferred
IT Certifications a plus

Minimum Qualifications

Associate degree with IT/Computer Science focus or equivalent experience - Required
Valid Drivers License
Reliable transportation

Benefits

Comprehensive health, vision and dental insurance
401(k) plan
Paid time off and holidays
Training and development opportunities
Mentorship and career guidance

Location

Bloomington, MN

About Absolute Resolutions Corporation (ARC)

ARC is a national debt buyer focused on a diverse mix of sellers and debt types using multiple internal and external platforms using broad financial services experience, advanced technology, certified data security, legal compliance and professionally designated staff. ARC is a member of RMAi, IA Innovation Council and ACA International. ARC is headquartered in MN with offices in CA and AZ. ARC offers industry leading benefits and hires the best of the best in an empowered employee environment. This position is available immediately.

Job Type

Full-time

Absolute Resolutions Corporation

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Desktop Support Technician