The Mavericks Performance & Training Center serves as the primary training, practice, performance, and hospitality facility for the Dallas Mavericks NBA organization. Designed to support elite athletic performance and world-class hospitality operations, the facility combines premium amenities, elevated food and beverage experiences, and a culture centered on professionalism, teamwork, discipline, and excellence.

The hospitality operation supports players, coaches, executives, corporate partners, VIP guests, and special events throughout the year. Operating in a dynamic, high-performance environment, the Mavericks Performance & Training Center seeks hospitality professionals who are passionate about service excellence, operational execution, and creating exceptional guest experiences within a professional sports environment.

This is a unique opportunity to join one of the most respected organizations in professional basketball and contribute to a hospitality operation designed to reflect the same standards of preparation, consistency, and excellence that define the Dallas Mavericks organization.

Position Summary

The Hourly Supervisor serves as the primary on-floor hospitality leader, responsible for supporting daily operations while ensuring exceptional guest experiences, efficient service execution, and consistent adherence to the Performance Center's hospitality standards.

This role provides day-to-day leadership for the hospitality team, coordinates shift execution, supports training and coaching, and partners closely with management and culinary leadership to deliver an exceptional dining experience. The Hourly Supervisor leads by example, maintains a visible presence during service, and helps cultivate a culture of accountability, teamwork, and operational excellence.

The ideal candidate is a polished hospitality professional with strong leadership skills, exceptional attention to detail, and a passion for delivering memorable guest experiences.

Primary Responsibilities: Operational Leadership

Serve as the lead hourly supervisor during assigned shifts.
Direct and coordinate hospitality team members to ensure seamless service execution.
Assign responsibilities and adjust staffing based on operational needs.
Maintain a visible leadership presence throughout each shift.
Support management in achieving daily operational objectives.
Ensure guest-facing areas remain organized, fully stocked, and presentation-ready.

Guest Experience & Hospitality

Deliver warm, polished, and personalized hospitality to players, coaches, executives, ownership, and guests.
Ensure every guest interaction reflects the Dallas Mavericks' commitment to excellence.
Anticipate guest needs and respond promptly to requests.
Resolve guest concerns professionally and communicate issues requiring management attention.
Support VIP dining experiences, executive meetings, and special events.
Foster a welcoming and service-focused atmosphere throughout the operation.

Team Leadership & Development

Lead by example through professionalism, teamwork, and exceptional guest service.
Assist with onboarding and training new hospitality team members.
Provide real-time coaching and reinforce service standards during each shift.
Promote accountability, communication, and teamwork among all team members.
Recognize strong performance and encourage continuous improvement.

Service Excellence

Ensure hospitality standards are consistently executed throughout every meal period.
Conduct operational walkthroughs before, during, and after service.
Verify cleanliness, organization, and readiness of all guest-facing areas.
Coordinate effectively with culinary leadership to ensure timely food delivery and smooth service.
Support catering functions, team events, and special hospitality activations.

Operational Standards

Complete opening and closing operational checklists.
Monitor inventory of service supplies and communicate replenishment needs.
Maintain high standards of cleanliness, organization, and presentation.
Ensure equipment is operating properly and report maintenance concerns promptly.
Protect confidential information while working around players, coaches, executives, and ownership.

Safety & Compliance

Maintain compliance with food safety, sanitation, and workplace safety standards.
Follow all company policies and operational procedures.
Maintain an inspection-ready environment throughout each shift.
Report safety concerns, incidents, or operational issues immediately.

Qualifications & ExperienceRequired

Minimum three years of experience in hospitality, restaurant, hotel, private club, corporate dining, or luxury service environments.
Previous experience as a trainer, lead, shift leader, or supervisor preferred.
Strong leadership and interpersonal communication skills.
Proven ability to motivate and coach team members.
Excellent organizational skills with strong attention to detail.
Ability to multitask in a fast-paced environment while maintaining exceptional guest service.
Food Handler Certification required upon employment.

Preferred

Experience in luxury hospitality, executive dining, professional sports, or upscale restaurant operations.
Experience serving executive-level guests, athletes, or VIP clientele.
Knowledge of elevated service standards and hospitality etiquette.

Personal Attributes

Positive and approachable leader
Professional appearance and demeanor
Strong sense of urgency
Exceptional attention to detail
Service-driven mindset
Calm under pressure
Dependable and accountable
Collaborative team player
Strong communication skills

Physical Requirements

Ability to stand and walk for extended periods.
Ability to lift and carry up to 30 pounds.
Frequent bending, reaching, pushing, and pulling.
Ability to work early mornings, evenings, weekends, holidays, and special events as operational needs require.

Why Join the Dallas Mavericks Performance Center

As an Hourly Supervisor, you will play an important leadership role in delivering one of the most unique hospitality experiences in professional sports. You'll work alongside an exceptional team dedicated to supporting elite athletic performance through outstanding food, thoughtful service, and operational excellence.

This position offers the opportunity to grow your leadership career while contributing to a culture built on teamwork, professionalism, wellness, and a relentless commitment to excellence.

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