Operations Team

Job Location: Visalia, CA

Work Week: 8,8,8,8,8 or 9,9,9,9,4 work schedule (Monday – Friday)

Division: Corporate

Compensation: $35/hr - $45/hr

Position Overview

4Creeks is looking for a self-starter to own our IT operations as the single face of IT for all staff, with high ownership of the environment and support to drive improvements. This is not a behind-the-scenes role. You'll walk the floor, set up workstations, troubleshoot hardware in person, deploy conference room systems, and make sure every office feels well-supported. Our MSP handles remote support, ticketing, and Level 1 — your value is being present, approachable, and hands-on. Reports to the Operations Manager. Co-managed IT environment supporting 200+ staff across Visalia, Clovis, San Luis Obispo, Tulare, Hanford, and Denver, CO.

Key Responsibilities

Includes, but not limited to:

In-Person Staff Support
- Primary onsite IT resource across Central California offices — troubleshoot, deploy, and configure hardware in person (desktops, laptops, monitors, docks, printers, peripherals, conference room/A/V)
- Workstation deployments, replacements, and desk setups (including hotel desks)
- Deliver a great first-day experience for new hires with equipment ready
MSP & Vendor Management
- Own the MSP relationship — set expectations; they execute remote support
- Primary contact for key software vendor account managers — track contracts, licensing, seat counts, and coordinate renewals
Procurement & Asset Management
- Manage IT equipment inventory, purchasing, and supplies — keep asset tracking current and upload expense receipts
Enterprise Software & Training
- Application champion for enterprise tools (M365, intranet, cloud storage, collaboration software) — run training and serve as the go-to for software questions
Infrastructure, Security & Projects
- Lead major IT projects with the MSP — software rollouts, server purchases, new office setups, security upgrades
- Maintain network infrastructure and manage security/accounts (Entra ID, M365, Active Directory)
- o Identify cross-team improvements (ticketing, software use, onboarding)
Documentation & Reporting
- Document systems, processes, and resolutions; provide weekly updates to People Operations
Additional
- Occasional after-hours support and project work; no direct reports — you coordinate the MSP, not run their help desk

What We're Looking For

No degree or year requirements. If this sounds like a fit, we want to hear from you. Bring hands-on experience with:

In-person hardware troubleshooting
- You've resolved issues at the desk and in the field, not just remotely
Computer deployment tools and processes
- Imaging, provisioning, and getting machines into users' hands efficiently
Identity management
- How Entra ID, M365, and on-prem AD work together — managing users, groups, and policies across them
Microsoft 365 administration
- Mailboxes, licensing, Teams, SharePoint, day-to-day tenant management
Networking fundamentals
- Enough to troubleshoot connectivity and have informed conversations with the MSP
Vendor and contract management
- o Software renewals, license tracking, and vendor relationships

IT admin or MSP backgrounds will feel at home. ImmyBot or ConnectWise experience is a plus.

Key Support

Our MSP handles 24/7 monitoring, unlimited remote Level 1-4 support, patching, virus/firewall management, and cloud/server backup and recovery (including Azure Backup).

Our printer vendor handles support, maintenance, and repairs for copiers, scanners, and plotters across our central California offices.

Compensation

The salary will be determined by the candidate's skill and experience level and highly competitive with industry standards. The benefits package includes full employee health coverage (50% coverage for dependents), company 401(k) contribution, participation in the Employee Stock Ownership Program (ESOP), and performance bonuses. The expected pay range for this position is $35/hr to $40/hr.

About 4Creeks

At 4Creeks Design & Build, we are more than just a Design-Build company; we are a unified team dedicated to delivering excellence from concept to completion. Rooted in Central California, our passion for creating innovative solutions drives us to tackle challenges and transform visions across the region we serve, from California to Colorado and beyond.

Our firm thrives on a collaborative, fun, and challenging work environment, where every team member's value is recognized, and delivering results for our clients is paramount. We believe in power of collective effort and the unique perspectives each professional brings to the table. Together, we pool our resources, expertise, and creativity to provide comprehensive solutions that change, form, and shape the future of our communities.

As a 100% employee-owned company, we put our people first. Employee ownership creates a unique work environment that will benefit you the first day you walk in the door. You will experience the 4Creeks difference in commitment to quality, a culture of collaboration, and a relentless pursuit of greatness in everything we do. Join us in shaping a new future with a team that is as dedicated to each other as we are to our craft.

How To Apply

For immediate consideration; please apply on our website with your resume and cover letter detailing your background, skills, and experience. Our Human Resource Administrator will contact you promptly for initial interview coordination. If there are any questions, please contact us at joinus@4-creeks.com.

The Other Stuff

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, apply range of motion within hands and fingers, including sensitivity to touch, and use a computer. The employee frequently is required to talk, hear, and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds.

4Creeks, Inc.

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