3KeyLogic is a computer consulting company specializing in customized IT project and support solutions. We work with midsize to large clients mainly in the Healthcare and Manufacturing arenas. We are based out of Minneapolis with clients throughout the United States. This a full-time position. We are looking for an entry level IT Help Desk Technician to work onsite at our healthcare client location in Waconia, Minnesota.

An excellent IT Help Desk Technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. You must be customer-oriented and patient to deal with end users. You will answer queries on basic technical issues and provide solutions to solve them. The goal is to create value for our client that will help preserve our company's reputation and business.

Responsibilities

Serve as the first point of contact for customers seeking technical assistance over the phone, Teams, walk-ins, and email. Record interactions using ticketing system
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Determine the best solution based on the issue and details provided by customers
Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support personnel
Provide accurate information on IT products or services
Record events, problems, and their resolution in ticket logs
Follow-up and update customer with status or resolution
Pass on any feedback or suggestions from customers to the appropriate internal team
Identify and suggest possible improvements to procedures
Help keep technical documentation current by contributing to KB updates and creations
Includes after hours, weekends, and holiday on-call on a rotating schedule

Requirements

IT degree from a technical school is preferred. Will consider experience as a help desk technician in lieu of degree
Tech savvy with working knowledge of office automation products, databases, and remote control
Good understanding of computer systems, mobile devices, and other tech products
Ability to diagnose and resolve basic technical issues
This is not a remote position - you must have transportation and be able to work onsite at the customer's location
Proficiency in English
Ability to apply knowledge and logical thinking
Excellent communication skills
Customer-oriented and cool-tempered
Knowledge/Skills/ Abilities
Knowledge of PC hardware
Knowledge of Microsoft Windows, Active Directory, and Group Policy
Knowledge of Microsoft Office
Knowledge of VMware, CITRIX technologies and Virtual Desk Infrastructure VDI
Preferred License/Certifications
- Microsoft MCSA
- A+
- Network+
- Security+

Benefits

Medical, Dental and Vision Insurance
Life and Disability Insurance
401K Plan
PTO and Paid Holidays

Salary

Pay ranges from $40,000 to $55,000 dependent on education and experience

3KeyLogic

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IT Help Desk Technician